Privacy statement customers
This privacy statement applies to the processing of personal data of customers who place an order via a MedCartel Technology BV platform (“MedCartel”). MedCartel is responsible for the processing of this personal data and considers your privacy important. MedCartel therefore complies with regard to the processing of personal data to the Algemene Verordening Gegevensbescherming (AVG), or the General Data Protection Regulation (GDPR).
Which and why we process personal data
MedCartel processes your personal data because you use our services. We use the following data for the following purposes:
1. Order process
We process data that you yourself provide to us by entering it when you place your order. This information is necessary for the execution of your order, the confirmation of your order, the possibility to assess your order, payment and a possible refund. The legal basis for this processing is that the processing is necessary for the performance of an agreement within the meaning of the GDPR. This concerns the following data:
Comments (where applicable)
2. Assessment of delivery staff
We also process data that you yourself provide to us by filling it in when posting a review from a delivery person. The legal basis for this processing is that you have given permission for this (by publishing your assessment) in the sense of the GDPR. You can withdraw this permission please contact us. This concerns the following data:
Name (if provided)
If you contact our support department, we will use the information you provide to answer your question or resolve your complaint. The legal basis for this processing is that the processing is necessary for the performance of an agreement within the meaning of the GDPR. This concerns the following data:
Address details (if applicable)
Payment details (if applicable)
Comments (where applicable)
4. Customer satisfaction surveys
To ensure that our services meet your needs, the data that you provide to customer service can be used for, for example, customer satisfaction surveys. The legal basis for this processing is that the processing is necessary to represent a legitimate interest of MedCartel (customer satisfaction) in the sense of the GDPR. This is the same data as No. 2.
5. Marketing messages
We also process data to send you (personalized) marketing messages. Below we include news, discounts and new product updates (e-mail and mail) and loyalty programs, regardless of the form in which we share them (for example e-mail or as a push message). The legal basis for this processing is that you have given permission for this when you place your order in the sense of the GDPR. If you want to change the preferences with regard to receiving these messages, you can unsubscribe via the link in the relevant message.
This concerns the following data:
IP-adres of app IDs
Internet browser and device type
The data from the analytical and marketing cookies are not linked to the other data that you provide during the ordering process.
7. Fraud prevention
We also process some of the above information to prevent fraud and misuse. The legal basis for this processing is that the processing is necessary to represent a legitimate interest of MedCartel (fraud prevention) within the meaning of the GDPR.
We also use your data to meet our reporting obligations to advertisers and to improve our website and our range of products and services. The legal basis for this processing is that the processing is necessary to represent a legitimate interest of MedCartel (analysis & reporting) in the sense of the GDPR. We ensure that final reports do not contain any traceable data.
Our website is not aimed at persons under the age of 16 and we also have no intention of collecting data about website visitors under the age of 16. However, we cannot check whether a visitor is older than 16 years. We therefore advise parents to be involved in their children’s online activities in order to prevent information about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us. We will then delete this data.
Automated decision making and profiling
If a negative decision has been made about you on the basis of this automatic decision-making and / or profiling, and you do not agree, please contact us. We will then re-evaluate the situation. We would also like to hear from you if you have suggestions for improving these processes.
How long we keep data
MedCartel will not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected. We will keep your data longer if we are required to do so by virtue of legal obligations. We save data used for reporting, analysis and misuse prevention for up to 20 years after placing your order. We cannot delete your data from backups. However, the moment we restore a backup, we will delete the data at that time.
Share with others
MedCartel does not sell your information to third parties and will only provide it to third parties if this is necessary for the implementation of our agreement with you, for analysis and marketing purposes or to comply with legal obligations.
Your personal data may be shared with the following parties:
Customer satisfaction survey agencies
We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. MedCartel remains responsible for these processes.
Access, correction and deletion of your personal data
You have the right to view, remove or, if necessary, correct all information that we collect about you. If you are convinced that we are processing your personal data for no reason or that we are processing personal data that you believe are not relevant to our selection process, you can contact us. For this please contact us. MedCartel will respond to your request as quickly as possible, but no later than within four weeks.
Tips, questions and complaints
MedCartel takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your information is not properly protected or there are indications of abuse, please contact us.[/vc_column_text][/vc_column][/vc_row]